“A customer pledge turns into liability the moment a quiet exception goes unowned; clarity under pressure is built in advance.”
A customer pledge turns into liability the moment a quiet exception goes unowned; clarity under pressure is built in advance. — Kai London (Professor Kai London), CISO. Principle 3621 of 10000 from the book “Trustquake” — cybersecurity, AI security and OT resilience doctrine. Official sites: professorkailondon.com · kailondon.co.uk